Frequently asked questions

BiziTrack is a business management app for shops and SMEs. It handles selling (POS), stock, money, credit, deposits, receipts, reports and a shareable online shop — in one app that also works offline. It's built for businesses in Uganda and across East Africa.

Yes. A single duka can use the Trial or Starter plan for selling, stock and receipts. As you grow — more branches, staff, procurement, full accounting — you move up plans without changing apps.

No. BiziTrack runs in your browser at app.bizitrack.app. For the best experience, use your browser's “Install app” or “Add to Home screen” option so it opens like a normal app and works offline.

Yes. You can keep selling, adding stock and recording money with no connection. Everything is saved on your device and syncs automatically when you're back online. A badge at the top shows when you're offline and how many changes are waiting.

No. The sale is saved locally the moment you complete it and queued to sync. When the connection returns, it uploads on its own.

Yes, both pull from the same account. If the very same record is edited on both devices while offline, the last one to sync wins. Separate cashiers making separate sales merge without any conflict.

Each team member should have their own login rather than sharing one. Individual accounts let you set roles and see who did what. The number of users depends on your plan.

To add someone: in Settings → Team Members, enter their email and choose their role and branch. They then open BiziTrack, tap Create Account → Join your employer's business, and sign up with that same email.

Roles like owner, manager and cashier control what each person can access — for example, approving procurement or deleting a sale is limited to managers and owners. Give people only the access they need.

Yes. Branches are more locations of the same business, each with its own stock and sales, and you can switch between them from the top bar. Each plan includes a set number of branches: Trial and Starter 1, Pro 3, Business 10, Enterprise up to 25. Need more than 25? Ask us for a Custom package with the number of branches you need. Add branches in Settings → Branches.

No. Each BiziTrack account is for one business. The business name, what it does and its shop link are set when you sign up and do not change. A different business needs its own account and its own plan. Branches are for more locations of the same business.

Trial, Starter, Pro, Business and Enterprise. Higher plans unlock more branches and users, payroll, the Accountant Pack and exports, procurement, and (planned) accounting integrations. Always check current pricing in the app before upgrading.

The Accountant Pack and journal/CSV exports are available on Pro and above.

Procurement (requisitions, purchase orders, receiving and three-way matching) is on Business and Enterprise. Smaller shops use quick Restock instead.

Open Settings → Subscription, choose a plan and pay. Your new plan takes effect according to the terms shown at purchase.

Open Shop and tap Share my shop link. Send that link on WhatsApp, Facebook or SMS. Customers open it, browse your live stock and send you an order over WhatsApp — no app needed on their side.

The shop shows products that have synced to the cloud. If you added an item while offline, connect to the internet so it syncs, then it will appear.

Enter it in the Promo / Referral code field on the sign-up screen. A promo code can grant a free trial extension or a paid plan for a period; a referral link fills the code in for you automatically.

Marketers share a referral link. When a business they referred makes its first payment, a commission is earned on that first payment. Payouts are reviewed and confirmed before they're paid.

Your data is stored on your device and synced to secure cloud storage tied to your account, so you can reach it from more than one device. Signing in is what links your data to you.

Yes. On Pro and above you can export your sales, expenses, stock and a full accounting journal as CSV, plus a printable Accountant Pack. Export anything you need before closing an account.