🔑 I can't sign in
- Check your email and password are correct — watch for capital letters and extra spaces.
- Use Forgot password to reset it if needed, then check your inbox (and spam) for the reset email.
- Confirm your internet connection is working — signing in for the first time needs a connection.
- Refresh the page and try again.
Once you've signed in on a device, BiziTrack can open offline afterwards — but the very first sign-in needs internet.
✉️ I didn't get an email
- Check your spam or junk folder.
- Confirm you used the correct email address.
- Wait a few minutes and try again — email can be delayed.
- If it still doesn't arrive, your provider may be blocking it — contact us and we'll help.
🔄 My data isn't showing / pages show zeros
If a page looks empty even though you know the data exists:
- Tap Sync in the top bar to pull the latest from the cloud.
- Check the offline badge — if you're offline, connect and let it sync.
- Hard-refresh the app (fully close and reopen it, or reload the page) so it loads the newest version.
- Confirm you're on the right branch — data is per branch.
The Log button in the top bar shows recent sync activity, which helps us see what's happening if you need to report it.
🔒 A feature is locked or a team member can't use it
- Check the person's role — some actions (approving procurement, deleting a sale) are limited to managers and owners.
- Confirm the feature is included in your plan — for example, Procurement is Business & Enterprise, and the Accountant Pack is Pro and up.
- Ask the user to sign out and back in after a role or plan change.
If a feature shows an upgrade message, it's plan-gated. Compare plans in Settings → Subscription.
⬆️ The app looks out of date
BiziTrack updates itself, but a device may hold an old cached copy. If a new feature isn't showing:
- Fully close and reopen the app (not just minimise it).
- If you opened it in a browser tab, reload the page.
- Still stuck? Remove the installed app from your home screen and reinstall it from app.bizitrack.app.
🛠️ Something's not working as expected
- Refresh the page.
- Check your internet connection.
- Sign out and back in.
- Try a supported, up-to-date browser.
- Check whether it affects other users or just one device.
If it continues, contact support with: what you were doing, what happened, what you expected, any error message (a screenshot helps), and roughly when it happened. Never include your password in a screenshot.